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TERMS & CONDITIONS

 

 

CONCLUSION OF CONTRACT
  1. The accommodation contract is concluded as soon as the rooms or other services have been ordered and confirmed or, if a confirmation was no longer possible for reasons of time, prepared.
  2. Provision of service will only ensue on the basis of these General Standard Terms and Conditions. General Standard Terms and Conditions of the customer will not be recognised.
  3. Subletting or further letting to third parties requires written permission from the hotel.
  4. If a third party has ordered for the customer, he will be liable to the hotel, together with the customer, as co-debtor. The hotel can charge the customer or the third party an appropriate advance payment.
  5. If the contents of the reservation confirmation deviate from the contents of the registration, the deviating contents of the confirmation will be binding for the customer and the hotel if the customer does not exercise use of his right to rescind the contract within 10 days.
ARRIVAL AND DEPARTURE
  1. Unless a separate agreement has been made, the customer may not book into the hotel until 2.00 pm on the day of arrival.
  2. The room must be vacated by 12.00 pm on the day of departure. Thereafter, the hotel may charge 50% of the boarding fee for one day (listed price) until 6.00 pm and 100% after 6.00 pm. The customer has the full right to prove to the hotel that it has incurred no or very low damages because of this.
  3. Reserved rooms that have not been checked into by 6.00 pm on the day of arrival may be used again by the hotel. This does not apply if a late arrival has been specifically agreed upon.
SERVICE, PRICES, PAYMENT
  1. The hotel is obliged to provide the services that have been ordered by the customer and agreed upon by the hotel. There can, however, be no claim to any specific rooms.
  2. The price and services agreed upon by the hotel are decided on by the confirmation of reservation. Insofar as the reservation has not been confirmed in writing, the prices listed at the reception or in the rooms shall apply. Prices include service and VAT.
  3. A company pass must be presented on request.
  4. The customer is obliged to pay for the services provided to him by the hotel at the applicable prices or those agreed upon. This also applies to any services and expenses received or incurred by the customer on behalf of any third party.
  5. Should the rate of VAT change after the contract has been concluded, the prices agreed upon will also change accordingly.
  6. If the time between the conclusion of the contract and the booking of the room is more than 4 months and the hotel increases the prices for the services in question during this time, than the hotel can increase the price agreed upon as per contract accordingly, but by no more than 10%.
  7. The prices can also be changed if the customer makes subsequent changes to the rooms booked, hotel services or length of stay and the hotel agrees to these.
PAYMENT, HOTEL INVOICES
  1. The hotel can, on or after conclusion of the contract, charge an appropriate advance payment. The amount and due date of this payment shall be agreed in writing as part of the contract.
  2. All invoices are due and payable in full immediately, no later than the time of departure. Forwarding of the invoice is only possible as an exception and then only with written permission from the hotel. Invoices will only be sent to natural and legal persons whose permanent residence or corporate seat is in the Federal Republic of Germany. The precise address, first name and surname of the managing director and Chamber of Commerce number (where applicable) must be given in the case of legal persons.
  3. Invoices without a due date are payable within 14 days of issue or invoice date without deduction.
  4. In the case of delay in payment, the hotel has the right to charge interest at a rate of 5% above the respective Bundesbank interest rate, or the interest rate existing in conjunction with the Bundesbank interest rate according to national regulations under application of European legal standards, starting from the invoice date, if the hotel cannot prove higher damages caused by delayed performance or the customer lower damages.
  5. The hotel shall, over and beyond the above, impose charges for reminders. These are currently Euro 0.00 for the first reminder, Euro 3.00 for the second reminder, Euro 10.00 for the third reminder. Further costs for possible legal proceedings remain unaffected by this.
  6. The place of execution for financial obligations is the seat of the hotel. This also applies when, in accordance with special arrangements, debts outstanding are credited and/or are not due until a later point in time due to special invoicing and agreement.
  7. Reimbursement or refund for services not made use of is not possible.
  8. The customer can only offset or reduce a claim of the hotel with a claim that is incontestable or legally effective.
WITHDRAWAL FROM OR CANCELLATION OF THE CONTRACT BY THE CUSTOMER
  1. Withdrawal from the contract must be made in writing and be accepted in writing by the hotel. Should the latter not be the case, the customer is obliged, if he does not make use of contractually defined services, to pay as per contract. This does not apply if the hotel delays in performance or if the service cannot be performed by the hotel for good reason given by the hotel.
  2. If the right of withdrawal has been laid out in written form, the customer can withdraw from the contract by the date agreed upon without the hotel being able to claim payment or damages. The right to withdraw from the contract becomes invalid if the customer does not declare his withdrawal in writing to the hotel by the date agreed upon.
  3. The hotel has the right to charge a standardised fee for the damages caused to it and to be repaid to it by the customer. The customer will then be charged with 90% of the agreed price for overnight accommodation and 80% of the agreed price for overall agreements (accommodation and catering). The costs saved by the hotel are thus accounted for. The customer has the right to demonstrate that the hotel has suffered no or considerably lower damages due to the cancellation.
WITHDRAWAL ON THE PART OF THE HOTEL
  1. The hotel has the right to rescind the contract for a factually justified reason, especially in the following cases:
    • Advance payments agreed upon are not paid in time, without waiving any claim to damages through cancellation occurring because of this.
    • A higher authority or other circumstances beyond the control of the hotel make the fulfilment of the contract impossible.
    • The hotel has reasonable cause to assume that the use of hotel services can endanger the smooth running of daily business, security and/or the reputation of the hotel.
  2. If a written agreement concerning the customer's right to rescind the contract by a certain date has been made, then the hotel is equally entitled to withdraw from the contract up to this date inasmuch as other customers request the rooms that have been booked by contract and the customer does not waive his right to withdraw when asked by the hotel.
  3. If the hotel correctly exercises its right to withdraw from the contract, the customer has no right to claim damages.
LIABILITY
  1. The hotel is liable to the customer according to the conditions laid out under the German Civil Code. However, his liability for the fault of legal representatives and persons employed in performing an obligation is limited to the intention and gross negligence of these persons.
  2. In the case of objects the customer has brought along, especially objects for exhibition, the customer is obliged to take out appropriate insurance. For money and valuables, however, liability only exists up to Euro 800, as laid out under §§ 701, 702 of the German Civil Code. Liability is excluded if the objects are not locked up in the rooms. The customer has the possibility of handing valuable objects over to the reception. Money can be handed over in exchange for a receipt.
  3. The customer will be held liable for any loss or damage caused by his employees, assistants or any third parties accompanying him as well as any loss or damage caused by himself.
  4. If the hotel arranges for outside services, technical and other equipment from third parties, this will take place in the customer's name and will be charged to him. The customer will release the hotel from all claims of third parties arising from permission to use this equipment.
  5. The hotel is not liable for accidents occurring in conjunction with any leisure activities of any kind, unless the hotel acts with gross negligence or intention.
MISCELLANEOUS
  1. Animals can only be brought along with prior permission from the hotel; a surcharge will be imposed. Animals may not be taken into rooms where food and drink are served.
  2. Wake-up calls will be carried out by the hotel with the greatest of care. Claims for damage arising from failure to fulfil this are, however, excluded.
  3. Information will be provided to the best of the hotel's knowledge and belief. Here, too, claims for damage are excluded.
  4. Objects left behind will only be forwarded on request. They will be kept in the hotel for six months. After this term has elapsed, those objects of any considerable value will be handed over to the local lost and found office.
  5. The hotel will handle messages, post and consignments of goods sent to customers with the greatest of care. Storage, delivery and forwarding will be performed at a charge and at express request. Liability for loss, delay or damage is, however, excluded.
FINAL PROVISIONS
  1. Deviating or subsidiary agreements must be made in writing in order to be effective. They will only become effective when confirmed in writing by the hotel. This also applies to the waiving of the condition that any agreements must be made in writing.
  2. It has been agreed that any disputes arising from the contract and the fulfilment of the contract will be, as far as legally permissible, under the jurisdiction of the court local to the hotel.
  3. Should any of these General Standard Terms or Conditions be or become ineffective or null and void, this shall not alter the effectiveness of the other conditions.

 

The Management